Manually Installing SuiteCRM

I’ve gotten a few questions about installing Suite CRM, so I figured it was time to write a guide about it. I’ll warn you now– there are quite a few steps here, but I’ve done my best to offer guidance in terms of preparation & setup beforehand. Let’s get started:

This guide assumes…

+that you are a Reclaim user and have a fully-functional cPanel.
+that you have a proper location to install SuiteCRM (i.e. primary domain, addon domain, subdomain, subfolder). Here’s a quick tutorial on creating a subdomain.


+ One: Download the SuiteCRM files from (& feel free to reference these steps).
+Two: Uploading the SuiteCRM files to your account.
+Three: Install SuiteCRM by following the SuiteCRM installation wizard.
+Four: Final steps

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Summer Cleaning: Kin HR

I was chatting with the team a few days ago about an internal vs. external focus within Reclaim, and always making sure there’s some sort of balance happening there. The last few months have largely been consumed by launching a sister web hosting company, hosting a two-day event out of state, and phases of heavy support. I consider this external. Everything listed is for the people.

Now that Reclaim has entered a slower season (*knock on wood*) we’re focusing a little more on the internal happenings at Reclaim.We’re spending time on internal + external documentation & organization, training & onboarding, and taking a break. Some projects are far easier than others, but all the more reason to tackle them, right? We’ve also just brought on our newest team member, Meredith Fierro, so make sure to read our updated About page here! And speaking of updated web pages, we have added an extensive list of schools associated with Reclaim Hosting, as well as a Code of Conduct within the last month.

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Changing a Domain Name

A very common support request we often get (from schools especially) is asking for assistance with changing a domain name. More specifically, switching the primary domain in a user’s account and moving all of their website data from to This means that we have to inform both the hosting platform (WHMCS) and the server (WHM) of the change. Let’s begin, shall we?

Support scenario:

Please change to for user x. Their email is

Before you Begin:

+ Make sure is actually available to register. Sometimes requests come in to change a domain, but the user hasn’t checked whether or not the domain is available. It will save you tons of steps to check now, as opposed to doing all of the work & then being greeted with a nice big error. The easiest way to check is by going to Search the new domain that the user is wanting. If it says the domain is available to register, you’re good to go.

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Whitelisting a Range of IPs in BitNinja

Log into BitNinja & go to

  1. Click the green button on the right that says + Add IP to Whitelist
  2. Secondly, add your IP range to the line next to CIDR

It’s important to note that IP ranges must be given to BitNinja in CIDR (Classless Inter-Domain Routing) notation. I just actually learned at CIDR notation was created in 1993 to pack up & consolidate IPs into chewable bites for routers across the Internet. I like to think of CIDR as a zip file of IPs.

If the IP range wasn’t given to you in this format, use a CIDR converter utility tool.

Moving forward now– let’s say that is your IP range in proper CIDR format. You would add it to BitNinja like this:The final step here would be to click the blue Add to whitelist button.

Critiquing Domains 17

#Domains17 has been over for about a week now, and I’m only now getting to a place where I feel like I can write about it. There are already a few really good reflection posts about the event (touching on metaphors, belonging, professional development, #notaconference, & newness, to name a few) and I’m really enjoying reading them all. Though I can hardly take credit for the brilliant conversations and displays for forward-thinking projects that folks brought to the table last week, I do like to think that my work over the last few months was able to help make this possible. And for that, I am honored and grateful.Due to the nature of where I’d like to take this post, there was another reason that I wanted to push back publication: feedback entries. At the end of the conference, (and sort of on a whim, mind you) we decided to put together a quick survey in hopes for some brutally honest feedback. In writing this, I’m also over here giggling as I’m reminded of Sundi‘s comment to me at the end of day two: in a nutshell, everything rocked except for giving out the feedback form. Haha! (I secretly agree with you, Sundi.) As obnoxious as feedback forms may be, I believe that at least providing the platform to be honest is the crucial first step to improving.But before I share a few of my favorite responses, I wanted to explain briefly how I’d like to angle this post. Since my experience at the conference was mostly behind-the-scenes, I feel like it would be silly for me to try and top what’s already been said about Martha’s brilliant keynote, for example, or the thought provoking conversations that were born from the Domains Fair or Concurrent Sessions. Instead, I’d like to talk more about the behind-the-scenes complaints & critiques– both my own and the ones I received over the two-day event. And in the spirit of improving, whether for a “volume two” or just to better ourselves as human beings, talking honestly and openly about what didn’t work is important.

The -Isms.

Just going to jump straight in here. At the risk of getting rant-like, I believe ‘the -isms’ deserve a continuing, ongoing conversation, always. More specifically, I want to speak to racism, sexism, and ageism in the Ed-Tech field. This is not in reference solely to the Domains 17 event, but I did feel susceptible to it in OKC, and I know others felt it as well. I feel very proud of how we set the tone for Domains 17, and admire Adam’s opening words that encouraged community, friendliness, and openness. But we could have/should have done more before the conference. Secondly. As a fail-safe reminder: Under no circumstances should Respect be in correlation with age, gender, or skin color. Asking questions or making comments that highlight not the strengths, achievements, or thoughts of an individual, but their age, gender, or skin color instead is offensive and unnecessary.

The Feedback

Commenting on Concurrent Sessions:

Given that multiple sessions were running in parallel, it would be great if presenters wrote up a few sentences about their sessions to be included in the Agenda/Itinerary. I would certainly take a close look at those before choosing which session to join.

^This is so, so valid. I agree– I think that somewhere along the way I should have added abstracts to the website for folks to view in advance. I also believe that setting up a poster-size itinerary in front of each gallery with an itinerary specific to that space would have been super helpful. I found that a lot of folks didn’t really carry their itinerary around, but would instead come up to me and ask, “What’s in there?” as they point to a gallery. I would then shrug as I scrambled through everything I was holding to find my own folded copy of the itinerary with the insanely tiny font. (Who let me get away with that?)

Commenting on evening plans:

As a student who is not of age to drink yet, there was no incentive for me to attend at all. I felt that was a large barrier to the socializing for underage students.

^Again, this is valid. Here we are saying, bring your students! Bring all the students! and then making the base activity a rooftop bar scene. One of the main reasons we chose to rent out a space as opposed to taking over someone else’s space was for that reason specifically, so that should have been communicated more thoughtfully. And while we did make sure that all were able to attend all conference events, we could have added cornhole, life-size jenga (the venue offered those options), or other things “to-do” as opposed to just hanging out, drink in hand. Would have loved to have offered a mocktail or two as well (& better local beer options).

I think there was maybe too much attention paid to getting the music up and running. I think most people would have been OK with just the DJ playing some mellow tunes and kicking back and having conversations.

^I believe that this also speaks to something larger: People like to hang out differently. So when you bring everyone together for some good ole’ fashioned forced fun, there are bound to be mixed reviews. I’m a massive introvert, so my version of “hanging out” includes room service & Westworld. Last year the Reclaim team went to a cPanel conference and the venue for their night event was so freaking cool. Yes, there were drinks, but there was also karaoke, bowling, and a ton of space to chill & chat. So maybe a future set up should look a little more extrovert AND introvert-friendly.

The Notes to Self.

+Never assume anything with any venues. No one can read minds.
+Locate all thermostats ahead of time. (*eyeroll*)
+Make a note with venue staff on which doors can and cannot be locked. (*bigger eyeroll*)
+Add a tad more light in the main gathering space.
+The unplanned chunks of time still deserve a little research.
+Carry a pen, scissors, phone charger, and hotel room key everywhere you go.

Who wants a Domains 18? ?

Embedding Myself into the Professional World

Well, #domains17 is done! We’ve wrapped up on Tuesday and are all home by now. I definitely needed a few days to gather my thoughts for this post. I’m so grateful for this chance to experience what the Ed Tech world is like before I even start my job with Reclaim Hosting. It was a great way to meet tons of new people I will interact with. 

wanted to talk a bit about what I wanted to get out of the conference, how the conference actually was, and what I’m doing after it. 

So I knew that Reclaim was planning a conference in OKC back when I was an intern. Lauren would send messages on Slack of updates to her planning and it was very cool to follow how she was planned out the entire thing. I was looking forward to hearing about all the fun once I started at Reclaim. Then about 2 weeks ago, I received an email from Tim asking me if I could come along with them to OKC. I was on board immediately! I definitely didn’t want to miss the chance to get to hang with the full team before I started and to see what the Ed Tech world was all about.

Now flash forward to Saturday. I was so nervous, anxious, but mostly excited. I was nervous because it was my first exposure to a business conference. I was anxious because I really only knew the Reclaim and UMW crew out of the 80 people that attended. But I was mostly excited for this wonderful opportunity to really jump into my career with both feet before it even begins. 

I arrived at the hotel by the early afternoon and met the whole team to get things set up for the conference. Although the conference really started on Monday, we used Saturday and Sunday to get acclimated to the space and have everything ready for when people got in on Sunday. We all got dinner together along with Adam Croom, the University of Oklahoma liaison for the conference. He and Lauren worked closely to plan. It helped to have someone on the ground who knew the surrounding area and was able to provide awesome recommendations. 

Sunday rolled around and it was a great day full of awesome conversations. Lauren and I started the morning by walking to a local coffee shop called Coffee Slingers. And when I say walked, I mean like 30-40 minutes through the city. OKC is a weird mix of open space, but also you get into the city quickly. It was such a nice morning, despite the rain that I totally didn’t mind walking. I enjoyed the time to get to know Lauren a little more than just from our Internet class with Jim in 2014. It was a great girl bonding morning. After the morning, we met for lunch with Jim and Tom Woodward for another meal full of awesome conversation. Tom talked about his work with Georgetown University. He gave a presentation on his work during the conference, you can read that here.  He also took some awesome photos as well. 

This was my first experience with a conference like this where I am actually involved. I’ve been to other conferences before but never on my own and in this capacity with people who are now colleagues.  But honestly, I couldn’t think of a better way to be introduced to the new professional world than through this conference. Jim, Tim, and Lauren both helped make me feel very welcome by introducing me to people and asking me to be involved with a lot of the conference. 

We kicked off the conference with a Domain Fair, where participants had numerous booths talking about the different projects they were working on. It was a great chance for people to catch up. For me, it was a great experience to see for the first time what people were working on. I was also recognized from Twitter which was insane, I hadn’t thought that my profile would be recognizable!

Then it was time for Martha’s Keynote! Martha Burtis was my boss at UMW, the director of the DKC, and I knew she was going to talk at the conference but I had no idea that I was going to see it. It was totally awesome. At UMW, the Domain of One’s Own project has been around for 4 years. I was a student there when the program started and I’ve seen it grow so much over the years. Martha talked about the DoOO program being at a point of “inflection,” as she called it, to shift the focus from getting the program set up, to a point of deeper thinking about what DoOO really is. Martha said

“I want to spend my time here dwelling on the the inextricable, in this case, why we in higher education must teach our communities to grapple with the Web in these deep and discerning ways — how the Web, and our culture, and our systems of education are bound up with each other and why they demand a particular responsibility of us.”

For me, this quote really stuck. I have noticed a lot of times that people don’t really understand how to navigate the web. And not just students I’ve encountered as a DKC tutor either. Other students and friends take the web for granted very often. It’s important that we teach others how to use the web, what the web represents in our society today, and promoting digital citizenship. Martha continued to talk about DoOO and provided some thought-provoking points. Towards the end of her talk, she mentions my name. I was totally surprised!  She talked about my individual study I did last semester and one of the questions I asked, during the interview process, if the web was a concrete space what would it be? Martha put together all of the answers to that question. It was such a cool video, take a look:

She challenged us to think about what the web would look like if it was a concrete space to us. After I interviewed everyone for the project, I had an idea of what everyone else was saying but I never really put it together like the way Martha did. I thought about and thought about it, then, it hit me that the web was a shipping container. You can do a ton of things with shipping containers, build shelters, buildings, and ship things in them. But when I’m talking about the web as a shipping container, I don’t mean just one of them, there are thousands of them around the world. And they can be transported anywhere in the world. There’s not just one item in them either, there can be a bunch of different products in one container. Just like websites, there are tons of different things within a website.

I thought this example is perfect for what the web represents in my life. My dad works on ships, piloting them from the mouth of the Chesapeake Bay up to Baltimore Harbor in Maryland. He travels on all types of ships, car, container, and tanker ships. So I thought to illustrate my example of the web as a concrete space, I would use some of the photos he’s taken from the ships perspective:

Panorama Shot my Dad Took


I took this in London when studying abroad.

Another photograph my dad took while on a ship

After Martha’s keynote, the group broke into sessions for the remainder of the conference. This was another great opportunity to see what others are working on. This was very new to me, which was very exciting. But there was a chance for me to step out of my comfort zone as well. I’m used to being behind the scenes of events not presenting in front of other people. During a few of the sessions, I was introducing the speaker. It may seem like a small thing introducing someone but for me, especially since I’m so new to the field, it was pretty daunting. Luckily I got to introduce some of the UMW DTLT crew, so that took a little bit of the nerves away.

The first talk I introduced was Sean Morris and Jesse Stommel’s “If bell hooks made a Learning Management System (LMS).” Their talk was awesome, diving into the question: If bell hooks Made an LMS: Grades, Radical Openness, and Domain of One’s Own. Here are a few quotes from the talk:

I also introduced Jordan Noyes and Lora Taub who examined archiving protests. This was something that I’ve never really thought about. I haven’t participated in a protest before, but after their talk, I was intrigued. So I’ve set this as a new goal, start archiving protests, or participating for that matter.

One of the other talks I went to was from Jess Reingold and Jenna Azar. Jenna is an Instructional Designer at Muhlenberg College, who also runs the Digital Learning Lab, which is just like the DKC. She brought her son along, Jarrett. Jarrett is a Digital Learning Assistant and helps students with their digital projects. It was really interesting to see how the Digital Learning Lab is run as compared to the DKC, and really cool to see the concept that the DKC started to continue to grow.

Jess talked about her time as an Instructional Technology Specialist at UMW. It was really interesting to see that perspective. Here are some quotes:

Overall this trip was one of the best things I could have done to kick off my career. It still hasn’t hit me that I start at Reclaim Hosting this week. I feel refreshed, excited, and motivated to get a start and jump into my work at Reclaim. Thank you, Tim, Jim, and Lauren for this opportunity!

Domain Mapping to WordPress

Mapping your Domain to WordPress

Steps at WordPress:

  1. 1. Log into your account at and go to Domains > Add Domain:

2. Click Upgrade next to already own a domain.

3. Enter the domain that you are interested in pointing at WordPress and then click Add.

4. If you didn’t already have a plan at WordPress already, complete the checkout process for the domain mapping and a plan.

Steps at Reclaim Hosting:

You now need to update your nameservers from Reclaim Hosting’s nameservers to WordPress’ nameservers.

WordPress uses the following nameservers:

To change your nameservers, log into your Reclaim Hosting Client Area Portal and go to Domains > My Domains:

From the list of your domain registrations with Reclaim Hosting, choose the drop down next to Manage Domain and select Manage Nameservers:

From this screen, you can edit the nameservers to WordPress’ nameservers and click Change Nameservers to save them.

Please note that nameserver changes can take 24-48 hours to work globally as DNS propagates across the web.