Wanted to take a quick minute to officially welcome Meredith Fierro to the Reclaim Hosting team via the blogosphere! Yesterday was her first day as Reclaim’s fourth full-time employee, and it’s already been wonderful having her online and around the office for the extended hours.
— Lauren Brumfield (@brumface) September 11, 2017
It’s also no coincidence that Reclaim’s support has been top notch recently! Our customer support satisfaction rating has been gliding at a steady 100% for the last few weeks, and there’s no doubt that Meredith’s participation has helped with that.
After folks submit a ticket, receive help, and then resolve the ticket, they’re sent a feedback form on the level of service they received. Here are some recent responses:
Best customer support I have ever received and I have been working in the technical field for over 20 years! The team responded within 5 minutes of my initial inquiry and my issue was resolved within an hour.
You guys are the best. I’m not the most tech-savvy guy, but you patiently translate my concerns into quick action. And somehow never charge me for it. Who does that anymore?
I was very impressed by the speed of reply to my initial email and the way I was kept informed all the way through the process. Everything was dealt with speedily and efficiently. Thank you.
Not only do you always address my problems quickly, but I always learn something in the process – a wonderful bonus to working with Reclaim!
And my personal favorite:
I’ve said it before and I’ll say it again: I feel incredibly lucky to be apart of a team that is so authentic and helpful.