Entries by Lauren Brumfield

Workshop Clip: Supporting DoOO

Clip from my session, Supporting Domain of One’s Own, during day one of Reclaim’s Administrator Workshop. During the 45-min talk, we cover strategies for approaching support tickets, user FAQ’s, and common errors. Now I realize you can’t really see the screen in this video– oops. Hoping we’ll be able to fix that for next time! Still wanted to share this clip…

Read More

Photobook: Reclaim Team in NYC

A few weeks back, while reminiscing about last year’s trip to Portland, Oregon (originally what was for a cPanel conference), we realized how valuable that trip had been for the Reclaim team. Though only a group of three at the time, having the opportunity to step away from our daily routine and “vacation” together allowed us to think broadly about the future and…

Read More

Fall 2017 DoOO Workshop

Workshop of One’s Own, Reclaim Hosting’s first administrator-focused intensive workshop, has come and gone. And I don’t use the word “intensive” lightly here- it was a dense two days, packed with information that would make even the most qualified admin exhausted, but was amazingly helpful nonetheless. For this workshop, the Reclaim team really wanted to focus on creating an initial knowledge…

Read More

Workshop of One’s Own: Notes on Hacked Site Session

Reclaim Hosting put on its very first 2-day Workshop for Domain of One’s Own admins on November 2 & 3. The following post is a summary of the first session from morning 2 of Workshop of One’s Own. 3 STAGES: Identifying a Compromise Cleaning a Hacked Site + Scanning Tools Preventing a Hacked Site Identifying a Compromise -Checking Apache Status in WHM-…

Read More

Fix for Changing a Site URL in WP Dash

Occasionally we’ll get a user who is interested in changing their site URL. This is a harmless request, but could, unfortunately, break their site if they try to change their domain within their WordPress dashboard. If you log into any WordPress dashboard and go to Settings > General, there’s a section where you can change your WordPress Address (URL) and Site…

Read More