How to Contact Reclaim Hosting Support

At Reclaim Hosting we take pride in our customer support, with our fast, responsive and empowering team, we’re always happy to help! Whether you have a question about FTP, email, your domain registration, or installing an application, we’ll be there to take a look and teach you about the world of web hosting.

As a small team of 7 Reclaimers, we’ve taken some different approaches to how we man our support team than other web hosting companies to make sure that you’re able to see the best experience possible on Reclaim Hosting. This includes scheduled business hours and offered support through email rather than over the phone.

Business Hours

Reclaim Hosting is based on the East Coast of the United States and we’re open for business M-F 8am-5pm. We strive to respond to your ticket within 1 hour of submitting during these hours and within 24 hours when a request is submitted outside of those hours.

We do have Reclaimers working different scheduled hours so you may receive a response outside of our scheduled hours but subsequent responses may be delayed.

Phone Support

At this time, Reclaim Hosting does not offer any phone support. As a small company, we’ve invested in building out our support infrastructure in a way that is scalable to our customer base primarily through email support and community forums.

As part of this, our approach to support involves sending along with screenshots and detailed step by step instructions as well as manual work on Reclaim Hosting’s end to teach each customer that reaches out. We’re able to efficiently work with our customers to solve any issues through email support.

Email

The best way to reach Reclaim Hosting for help is through email. Reclaim Hosting manages their support primarily through email, using Zendesk to handle the management of tickets.

You can email us directly at support@reclaimhosting.com with any questions, issues, or comments you may have and we’ll be happy to take a look!

Community Forums

Reclaim Hosting’s Community forums are another great option to get in touch with us! Not only do we have extensive documentation across all aspects of Reclaim’s products, but this is also the perfect place for you to interact with the Reclaim Hosting community! You can bounce ideas based on what project you’re working on, you’re also contributing to the community by asking your question.

Contact Forms

Another great way to get in touch with us is through a few of our contact forms on Reclaim’s website. Not sure where to get started? Need help moving content over to Reclaim? Want to ask a question about setting up Domain of One’s Own at your Institution or even a Managed Hosting server? We’ve got the right forms for you! Here are some of the forms on our website:

Widget within cPanel

While you’re working in your cPanel account, you’ll see a widget down at the bottom of the screen that will give you access to submit a quick ticket to Reclaim. This is extra helpful if you have a quick question while working within your Reclaim account.

Client Area

You have a few options to submit a ticket directly within your Reclaim Hosting account. You’ll see a few options to access these tickets, first through the Support menu item at the top of the screen. You can click to submit a ticket, view previous tickets, access the Reclaim Hosting Community Forums, and check on your server status.

You can also click the blue Support button below the menu to access all tickets and create a new one. You’ll also be able to respond to any open tickets here. You’ll see a number in this box if you have any open tickets.

Company Holidays

Below is a list of holidays Reclaim Hosting observes. Users will experience slower response times during these holidays.

  • New Year’s Day (on or around January 1)
  • Martin Luther King Jr. Day (Third Monday in January)
  • Presidents Day (Third Monday in February)
  • Memorial Day (Last Monday in May)
  • Independence Day (on or around July 4)
  • Labor Day (First Monday of September)
  • Columbus Day (Second Monday of October)
  • Thanksgiving Holiday (Fourth Thursday in November)
  • Christmas Eve (on or around December 24)
  • Christmas Day (on or around December 25)

Contact Us

Have any other questions? Feel free to reach out to us! We’ll be happy to help. You can submit your questions on our Contact Page.


Featured Image Credit: Photo by Adam Solomon on Unsplash

Evolving Workspaces and Working From Home

2020 has definitely taken a lot of twists and turns since the beginning of January, both good and bad. While I’ve been working as the Customer Support Manager over the last couple of months I’ve also had to manage to work from home for the first time! I’m sure like many of us, working from home has been a new experience we weren’t expecting to have to do this year.

I just wanted to take this time to document what my workspace has evolved to over the course of Reclaim’s social distancing time. I’ve seen many people shift to start documenting what life was like during this time and think this is majorly important. It’s something to look back on and see how we were doing or what we were feeling in the moment.

Reclaim is based in Fredericksburg, Virginia. But while we’re based in VA, 4 of our 7 employees work from the office together regularly. The office itself hasn’t been in Reclaim’s environment for very long either. When I first came onto the team in 2017, we’d just began renovations on the office to turn it into a coworking space, CoWork. I wish I’d documented more of the space, but Lauren did a wonderful job and you can see the evolution to what it looked like in it’s prime.

At that time, there were only 4 of us and we didn’t need much space. We had essentially 2 storefronts worth of office space that wasn’t used and found that creating a shared office for those who “work from home” (which has a completely different meaning now) to come for a change of atmosphere and get out of the house, where they could work with likeminded people was a big need in the community. Not to mention there was a VHS rental store, and a ton of arcade games to play ? The office location provided an easy meeting space directly between 2 metro areas, Washington D.C. and Richmond, VA so we regularly had people book meetings in our conference room.

But as Reclaim has grown, we quickly realized that we needed a dedicated office. So we made the very difficult decision to shut down CoWork in December of 2019 to make way for a Reclaim HQ and other projects. At that point, we’d expanded our office, even more, to take over 2 additional storefronts within the same shopping center complex!

In the first couple of months of 2020, we spent time cleaning out the main CoWork space and Reclaim Video in preparation for the move next door to the dedicated Reclaim office space.

Now that’s enough backstory! Flash forward to Friday March 13, which I think was a turning point for a lot of social distancing to start here in the US, and we’d just finished moving to our new space.

We finished moving into the new office on a Friday and planned to start working from there fulltime that next Monday. But by the afternoon on Friday, Reclaim made the call to shift to remote work to social distance.

Reclaim has been very fortunate that we’ve been able to continue working with little disruption since we shifted to working from home. Luckily, our “office” really is a laptop and a stable WiFi connection. Most of the work we do is browser/terminal based so it’s been very portable work.

To start, I was planning to go visit my family in Virginia Beach the week we decided to go remote so I decided to stay just a bit longer now that I didn’t have to be anywhere for the foreseeable future. I commandeered my mom’s office for a week (and had a little work buddy).

Then it was back to Fredericksburg! I started out in the dining room of my apartment which worked well for a bit. My roommate was still working on her degree at UMW which helped me stay focused throughout the day while she was working on classwork, it was like we were working in an office together! but quickly found that I was getting distracted more easily, and as time went on it wasn’t the best space for me. I found myself getting into a funk that I didn’t like.

I found that it was time for a space refresh. I had a desk in my room that was being used as a TV stand, and I figured it should be used for it’s correct purpose.

Over the weekend I decided to do a big spring cleaning and go through all my belongings and pair down what I wasn’t using anymore and do a general declutter a la Marie Kondo. And let me tell you what a space refresh! I feel so much better, my space is cleaner, brighter, and I now have a dedicated space for work. I’m not competing with the table for mealtimes and I have a lot more light coming into space.

And while it is my room, and my bed is now directly behind me, I’m finding that I’m working from my desk throughout the day more– and that’s mainly thanks to the chair! I grabbed this from the office on a grocery run which helped me save my back again. I’m also keeping my room clean, more of my space is in view during video meetings so I want to keep the space tidy and put together. It’s the little things, but I’m find I need a bit more of a routine.

I’m super grateful that I have the chance to take my desk setup with me, meaning the monitor and stand, laptop stand, and desk chair with me! That was the biggest consistency through out my desk set up because I wanted to replicate the setup as best as possible.

The transition was difficult for me mentally because I no longer had that shift where I went into ‘work mode’ for the day. My home has always been a space for relaxation and downtime, where I would go to unwind, catch up with friends, play a video game, or binge the next show/movie on Netflix. I’m a work-a-holic so having a completely separate physical space for work gave me a chance to switch my brain from work to social time during the day. It took me almost 2 months for me to really figure out what that looks like when the separate physical space is removed because of an outside force I can’t control, COVID-19.

So here’s to the new work from home life! I want to see y’all’s desks/workspaces so feel free to add them in the comments or tag me on twitter ?

May the Domains be with You

May’s Intentional learning is Domain of One’s Own. I’m super excited for this month! Not only because DoOO is such a big part of Relcaim’s infrastructure but it’s always nice to have a refresher on how the system works together to create a space for students to start carving out their own space online.

So to start the monthly learning, I wanted to refresh myself with an overview of DoOO. Lauren created a virtual walkthrough tour of the 3 facets to the product, WordPress, WHMCS, and WHM a few years ago. It’s a short and sweet 35-minute video that gives you a taste of the system itself. I never realized really how much all 3 pieces interconnected together but Lauren does an awesome job connecting them into the video!

As I was watching, I started to jot down some notes of things that stood out to me, but I found I was writing ideas down for potential documentation to write! So I wanted to write this post as a way to document the ideas for what I want to write this month (and mainly accountability on my end):

  • Highlighting plugins used in the WordPress site
    • Remvoing Dashboard Access
    • Switch User’s
  • Giving Students/Users Access to their cPanel after Graduation/Leaving Instution
  • Removing application access within Installatron
  • Highlighting important files within the WordPress theme that are necessary for the DoOO infrastructure to work
  • Adding WHMCS administrator users
  • Interpreting WHMCS Log information
  • Finding Account numbers

And this is just to name a few! I do want to take the time this month to bolster our documentation for admins and end users alike as we’re big into teaching first ?

I’m ready to dive back into intentional learning and taking the time to really focus on Domain of One’s Own. Stay tuned!

ds106radio Chats

One of my favorite things to come out of this time of social distancing has been the revival of ds106radio. Its been such a treat to jump online to listen to music and conversations!

I was first on the radio back in 2014 when I took wire106. Classmates and I create a group project to produce/record/edit our own radioshow. These episodes were all centered around the Wire. I’ve got an archive of the class (sans images which is a whole other story) but it’s worth a look through!

So as Jim’s been streaming he started brining on each of us at Recalim to chat about things and projects they’ve been working on. He’s had the ever amazing Lauren Brumfield on a few weeks ago and they had an awesome conversation.

Then it was my turn on April 24! Jim and I chatted about hot topics in the world today and my past in ds106, as well as contemplating culture and support within Reclaim.

I’m super grateful Jim recorded this convo so I can look back on it to see where I’ve been and where I’m going at Reclaim. It’s a good marking point within my career and a great way to take the pulse of how my year has gone.

I’ve uploaded the hour convo up to SoundCloud but stayed tuned for an even longer one that Jim posts!

Header photo by Anmol Arora on Unsplash

OER20: Scaling in the Open

So another presentation at a conference in the books! I never thought I’d present virtually, let alone in my dining room (peep the microwave in my background during the videos), but the folks at ALT sure do know how to throw a shindig! I’ve enjoyed the conference so much and hearing all the wonderful work folks in the community have shared over the last couple of days! I wanted to share a little transcript of sorts for my presentation along with the slides.

The webinar was spammed with trolls (and haters let’s be honest) so unfortunately, I did not have a chance to do a real Q&A during my timeslot so if you have any additional let me know in the comments below!


Before I dive too deep into my presentation I want to thank everyone in ALT and the OER20 conference co-chairs and committee for the incredibly hard work they’ve put in to make OER20 a huge hit. I know it wasn’t an easy feat to move an entire conference online in just a couple of weeks, but you all have managed to seamlessly, creating a major space for collaboration and conversation. 

Also just a quick note, Jim Groom, Lauren Brumfield, and I recorded a little podcast where we dive into the topic of Scaling in the Open. We’ve posted this on Youtube, so be sure to check the session description or head over to our Youtube channel to continue the discussion after this presentation! 

So in today’s day and age, traditional classroom environment, students/user/professors, can often find themselves stuck into platform restraints, behind what’s like a closed door. Students are unable to take their content with them when the course ends or they graduate.  An important part of digital literacy and agency is ownership of the content created online. You should own your content, be able to take that with you. 

At Reclaim Hosting, we’re all about the data ownership and digital literacy. We offer hundreds of open source applications in one-click installers, where users can spin up a WordPress or Omeka site in a matter of minutes. But, after the site is created, what next? Often times, learning a new tool can be daunting, with no clear place to start. 

For the last 4 months I’ve been working to develop a support infrastructure that is conscious of the community around Reclaim, while fostering learning internally. But while I say 4 months, cultivating and fostering community and learning is more the ethos of Reclaim Hosting. We’re really all about teaching.

So how does Reclaim create an environment of learning and empowering where users are encouraged to branch out to learn a new tool without teaching users one-on-one? 

At Reclaim, our staff of 7 have scaled our support resources to serve a large online community that spans across our Shared Hosting users, and even our Domain of One’s  Own Institutions where the Administrators then support their community on campus.

So I’m going to start by talking about 2 of the 5 tools shown in the slide. Slack and Zendesk are 2 of the biggest tools Reclaim uses on a regular basis to ensure the company is running and we’re interacting with our customers. Slack is our virtual office, even more so today, and Zendesk is our ticketing tool we use to interact with the customer who needs help. 

The 3 other tools, Discourse, WordPress, and Asana are all tools we use as a team to manage projects, and work to teach and foster a larger community.

Asana is mainly used as our internal project management system, where we keep track of projects across all factions of Reclaim, from the sales perspective, support, and infrastructure. Most of these projects involve multiple people from each team, so it’s important for us to manage tasks in one place. One project in particular is our Documentation project, managing our documentation articles, that you may see in places like Discourse and WordPress. 

Which brings us to our next tool, Discourse. Discourse serves many functions within the Reclaim-sphere. It’s home to so many niche communities where folks can come together,internal documentation where the Reclaim Hosting staff can learn new topics for support ticket scenarios, and it’s used to document and ask questions. 

Through our staff documentation and general how-tos we can guarantee that users and Reclaim’s staff have a good base to continue their learning, and even be encouraged to branch out to learn more as they gain confidence with their new found skills.

Along with the staff documentation and general how-tos, we also have a ton of niche communities, like Tom Woodward and WordPress Multisite, Paul Hibbits through Grav, and Alan Levine with SPLOTs to name a few– many of which have become major tools in Reclaim Hosting environment through DoOO or to the broader community as a whole. Some articles have been viewed thousands of times.

Speaking of WordPress, that’s the next tool on Reclaim’s tool belt. First we use these as a way for Reclaimers to track learning and growth personally and document what Reclaim is doing as a company. I think I can safely say it’s one of the favorite tools amongst the team. Each employee of Reclaim has their own blog, and we share the work we’ve done. It’s become more of a personal way to curate milestones for me and throws in a little friendly competition amongst the team to check who writes a post first.  

WordPress is also the base for a lot of Reclaim’s infrastructure. The front facing side of Domain of One’s Own is encased in a WordPress wrapper. It’s where institution’s manage users, and access accounts. Along with that, it’s a resource for schools to gather support documentation of their own. 

Like Discourse, this WordPress support documentation. Each DoOO instance has its own support doc, that stems from the folks at the University of Oklahoma created and shared with the larger community. Other institutions then customize these documents to be able to tailor it to their specific environment. These articles and how-tos are another base for the end-user and administrators to feel confident in supporting each other when working with Domain of One’s Own, in turn growing the community ten-fold. 

With that base, supporting a large community becomes a little easier to manage and cultivate. It also stems from amazing minds that put everything together, and I’m honored I get to play a role! 

So from here, I have a few more resources I’ve added to this presentation, for you all to explore on your own time, this will all be posted on my blog after this presentation. So, any questions?


Here are the additional resources I link to as well!

Updraft Plus vs All-in-One

During the discussion of the February intentional learning, Jim mentioned he started using the All-in-One WP migration plugin when working with WordPress to WordPress migrations. Through the many migrations I’ve done while at Reclaim, I’ve found the easiest option is to use a backup/migration plugin like UpDraft or All-in-One, because most of the time I don’t get access to the file system of the account where I can get a copy of the files and database. Both plugins have

I’ve used Updraft Plus in the past, and it’s been very easy to use. But I wanted to do a comparison of both plugins because I’m definitely open to using different plugins to find the most efficient way to move a WordPress site.

I’m not doing migrations as much as I’ve done in the past, but I just helped the Rutgers Art Review move to Rutger’s Domain of One’s Own instance, and I thought this would be a good time to try it out! I ended up using Updraft Plus in this example and All-in-One on my site personally.

**To preface here, both Updraft Plus and All-in-One are ‘freemium’ plugins, where they have a free option up to a certain point, where you have to purchase a premium license. I’ve used the free version of Updraft Plus each migration I’ve done but will be using the All-in-One migration for this case because the site is too large based on their restrictions.


Before getting started with each, keep in mind that you’ll need to install the plugins on the server and make sure you’ve installed WordPress on the new server you’re working with. You may also want to point your localhost file to ensure you’re able to see the changes on the new server before pointing DNS to the new server.

All-in-One

On the All-in-One side, I wanted to export the site as a file. There is a file size limit to them, where you’ll need an extension to be able to export a site larger than 512MB, you’ll need the Unlimited Extension. Jim was gracious enough to send me the .zip of the extension so I was able to test this on my site.

When you start the export, you’ll click File and a progress bar appears. Then you can download the site in a .zip file.

Honestly, this was so nice to have one .zip file to download, making everything so concise. The only snag I ran into was the Max File Upload size. Reclaim’s server limits a file upload to 150MB, and my site .zip ended up being 589MB.

Once I got the .zip uploaded All-in-One walked me through getting the new site up and running, which was super handy too.

Updraft Plus

Once the plugin is installed you can go to the settings and start taking a back up of the site. You’ll have the option to only backup the database, as well as the files. In this case, I wanted to grab a full back up of the entire site so I included both the files and database.

You’ll see a progress bar, showing you where the site is in the backup process. Once finished you’ll see all the folders you can download on that same page. You’ll click on those buttons, where you can download the folders one by one.

Once everything is downloaded locally, head to the WordPress install you’re moving to and install UpDraft Plus to the site itself. You’ll be able to upload the files to the site to restore.

You can read through this type of migration on our Community Forums to get the full sense of what that entire process looks like.


If you’re looking for a simple, free migration tool, I definitely suggest you use UpDraftPlus, however. The process allows you to export a full site with no limitations, just multiple files to keep track of. All-in-One is great for a medium-sized site that’s less than 500MB, but if the site is any larger, you could run into issues and you’ll need to upgrade to the premium version. With that said, it’s really only a slight downside.

It’s so handy to have both of these plugins in the ever-evolving WordPress toolkit. I need to do a bit more troubleshooting when it comes to using All-in-One on migrations, but I think I may change my workflow once I get the hang of it!

Intentional Learning: February

This past month, Reclaim has embarked on a journey of intentional learning. Learning has been at the forefront of Reclaim’s core values and something I’ve personally enjoyed during my time with Reclaim. It’s always pushed me to learn as much as I can, pushing me to grow within my position. And that’s been the foundation of my Customer Support Manager position. I’ve jumped into learning what it looks like to a teacher first, manager second.

But before I get too in the weeds with another post (that’s on the docket and coming soon), I wanted to talk about February’s Intentional Learning, Domains in cPanel and File Structures. I’ll also use this time to experiment with March’s learning topic: WordPress! There’s a ton to unpack with this month so I’m super excited to jump in.

When working with the curriculum for this month’s learning, I wanted to start with the basics. Domains and File structure are where most of the basics happen in cPanel, particularly addon domains and application management.

To do this, I split up the month into 3 sections. The first section was all about Domain Management, covering everything from Addon domains, to aliases, and subdomains.

Section 2 was all about file structures within the File Manager. We looked at designating when it’s best to use subdomains vs subfolder, the public_html directory, understanding the .htaccess files, and even file permissions.

Section 3 ended up being more in-depth about file structures within applications and troubleshooting some common errors, like HTTP 500 errors or 403 Forbidden errors.

With a base of learning down, we were all tasked with writing about what’d we learned, whether that be through documentation, blogging, or support tickets. I really wanted this month to be a conversation in a tangible way that we could use to scale as we grow, which leads us into March perfectly!

At the end of the month, we all met as a team (!!!) to discuss the learning that happened over the last couple of months. This doesn’t happen very often with busy schedules and remote workers but it was so great to be able to sit down as a team!

I didn’t think to grab a screenshot of our meeting so thank you thank you, Lauren!

During the discussion, I only asked 1 question, what stood out to you? That was the only question needed, and we were off, we can talk a ton ?

The next piece was examples to apply our learning. I broke my site a few times to demonstrate, plugin errors causing the HTTP 500 error, permissions, and core file updates. Then we worked through each piece to solidify our discussion.

So as we look forward to March, Jim introduced the topic of WordPress and using it as a tool to document our learning. Which is a major throwback! I can clearly remember learning WordPress on the fly while in wire106 at UMW, which became a huge part of my web presence and digital foundation. Without WordPress and ds106, I’m not sure I would have written as much as I have over the last 5-6 years.

To wrap up February, I took the time to write 4 blog posts encompassing the file structure and domain management:

As March rolls in, I’m excited to see what the team comes up with! And of course, stay tuned here, more posts coming soon!

WordPress Login Screen through Installatron

Have you ever tried to log into your WordPress site through your cPanel but you’ve hit a login screen instead of the dashboard? Annoying, right? Installatron’s auto-login for WordPress is such a great feature until it doesn’t work (of course).

Quite often, this happens because the URL that’s stored in the database for that particular domain doesn’t match what Installatron stores to login. This breaks the bridge Installatron creates, through a deleteme file, resulting in the login screen.

To troubleshoot this, you’ll want to make sure you’re logging in through cPanel and clicking the ‘My Apps’ section to bring up a list of all applications. From there, you’ll see a list of applications you have installed through Installatron. Click the name of the application you’re working with. This will bring up settings you can modify.

On the advanced tab, take note of the Location URL, we’ll need to compare this to the wp-options table for that specific site.

Then look at the wp-options table within the WP database in PHPMyAdmin, specifically the ​​siteurl and homepageurl rows.

If they don’t match, you’ll want to change the URL to HTTPS in Installatron, and scroll down to save changes:

And that’s it! You’ll be able to log in through Installatron automatically.

Domain Transfer Tips and Tricks

Have you run into any issues when transferring a domain recently? There are EPP codes, privacy protection, emails to approve or deny the transfer, unlocking the domain at the registrar, .etc. So I’d like to use this post as a guide to getting the domain set up properly to ensure the transfer goes through on the first try. Before we get started too, Reclaim Hosting has a great guide that walks users through the process. I just wanted to write this post to showcase the tips I’ve found to be useful when working with users transferring their domains over the last couple of years.


Domain transfer requirements

There are a few things you need to make sure your domain has before you can transfer it to another company. These requirements are set by ICANN, not by the specific company so they are universal. Some companies may have other requirements, so if you do have any questions you’ll want to make sure you reach out to their support.

60 Day Requirement

All domains must meet the 60-day requirement. This means they are at their current registrar for at least 60 days. This applies to all newly registered domains as well as recently transferred domains.

Unlock Domain

By default, domains are locked by their registrar. This is to prevent any unauthorized transfers or changes and potential domain stealing. You’ll need to turn this off within your current account, but you can easily request this is turned off after the 60-day requirement is met. Reclaim Hosting allows you to unlock the domain within your account in your Client Area under Domains<Manage Domain

Privacy Protection

Privacy Protection is a wonderful thing. It masks your information from the public Whois Database searches, keeping them safe from any potential spammers. We offer ID Protect by default with domains. While this is great, unfortunately, it can cause conflicts because domain transfers look to the public Whois information when transferring.

During the transfer process, you receive emails to approve/deny the transfer. But you can’t get those emails if privacy protection is turned on. You’ll turn this setting off within your current registrar and it can easily be turned back on after the domain transfer successfully finishes to minimize the time that your information is public.

EPP/Transfer Authorization Code

The EPP/Transfer Authorization Code is a secret password that’s unique to your domain. After you confirm that your domain meets the requirements from the above, you’ll want to make sure that you get an EPP code. This is the last step you’ll need to use when placing the domain transfer order. Sometimes these are temporary codes that are only valid for 30 days at a time so be sure you’re using the most recent code you’ve received.

Domain Transfer Process

After you’ve confirmed the domain meets the above requirements and placed the domain transfer order the domain transfer begins! The process happens over 5-7 days.

You’ll first receive a few emails asking you to approve the transfer. This is called Waiting Registrant Approval– which means just that, the registrar is waiting for the registrant (you) to approve the transfer. You’ll want to make sure that you follow the directions in the email when approving the domain. This will help speed along the transfer.

Once it’s approved by you, it goes in to a Registry Approval phase for the remainder of the 5-7 day period. This is where the Gaining Registry (most times Reclaim Hosting) waits for the Losing Registrar (the company you’re moving from) to approve and release the domain.

Some registrars have an option for the user to request the release of their domain early, it’s worth putting in a ticket to see if that’s possible. But it will come over automatically within that 5-7 day window.

Then once that happens the domain is now successfully transferred! The domain registrar lock is turned back on for the 60-day period and privacy protection will be re-enabled. You may receive a few more emails so be sure you’re following the directions in each.

When it Fails

If you find that the domain transfer fails, you’ll want to make sure you check the domain is for sure meeting the requirements. You can always refer to the Whois.com information for the domain. You should see an ‘ok’ status when searching for the domain. Here’s an example of what the domain should not look like:

Tips from a Support Agent

So many times, we get tickets because of various reason, I’ve decided to compile some tips to ensure your domain successfully transfers on the first go

Do not use your .edu email address. Instead use a Gmail, iCloud, Yahoo, or even Aol to sign up for your domain. We’ve often found that Instutional email filter prohibits users from receiving the emails needed to approve the domain transfer.

Check your Spam/Junk. Check your Spam and Junk folders! More often than not, the email is automatically filtered there. When in doubt you can always submit a ticket to the gaining registrar for help, they have the ability to resend the email.

Have your EPP code handy. Sometimes the gaining registrar will require to input the domain’s EPP code when approving the transfer through email. Keep this by your side when you’re approving the transfer.

When in doubt ask questions. If you ever need assistance feel free to reach out to the company’s support! It’s easier to get clarification rather than stay confused the whole time. Reclaim is always happy to help!

Domains section in cPanel

There’s a newer section in cPanel called the ‘Domains’ section. This strives to combine the subdomain, alias, and addon domains sections in cPanel allowing you to manage all domains in one interface. Yay platform changes!

When I first started in the wide world of web hosting, I got used to managing addons in the Addon Domains section and subdomains in the subdomains section, but I figure I should at least blog some notes for the Domains interface.

So you’ll see there’s a whole list of domains with some management features attached to each, you can set up a force redirect all traffic to HTTPS, even create email accounts for each domain/subdomain.

The next option you have is to create a new domain:

On this interface, this is where you can input any domain you wish to add to your account (assuming the DNS is already pointed to Reclaim). I’m using reclaimdocs.meredithfierro.com as an example here. This looks very similar to the other interface, where you can designate the directory for the domain.

You can also add the option to create an alias domain, like if you’re redirecting meredithfierro.net to meredithfierro.com. You’ll have the option to create multiple domains using the “Submit and Create Another” option or just submit the one domain.

Next, you can manage a particular domain from the interface.

This allows you to change the document root for the domain, create email addresses, quickly spin up a new site through site publisher using HTML files, manage DNS records, and modify any existing redirects. You can also remove the domain from your cPanel as well.

So the domains section is a great tool for all in one management of your domain! It’s almost like a one-stop shop for all things domain management.