reclaimtheblog

Email Notification Template for Zendesk Support Tickets

Last week I had a bit of free time and started looking for a way to add the Reclaim Hosting brand to the support ticket notifications that are sent out to users when they put in a request. If you have no idea what I’m talking about, here’s what the support notification used to look like when a user put in a ticket to support@reclaimhosting.com: Before: In short, my goals…

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Removing Email Section from cPanel

It is a common request for institutions to want to remove the Email section from cPanel for end users of Domain of One’s Own or even Managed Hosting setups. To remove Email globally across all accounts, you’ll need to log into WHM and navigate to Feature Manager: Click on the main cPanel package that end users receive. In the above case, the package is called default. If there are multiple packages listed…

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Updated Refund Policy for Reclaim Hosting

Hey there, all three of you who found your way to this post to read about Reclaim Hosting’s fine print! We’ve updated to our Refund Policy because we now have more products and support scenarios than when Reclaim Hosting began 6 years ago, and we felt that it was time to refine how we handle things. In short, our 24-hour “No Regrets” Policy and 14-Day Refund Policy have not changed….

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Summer 2019 Check In

It has unintentionally become tradition for me to spend summers with Reclaim Hosting in a state of self-reflection as I organize my professional life, tackle a big project, and write a check-in blog post. In the my early Reclaim days the big project and summer blog posts came in the form of self teaching and pumping out a ton of ‘how-to’ articles: Site Publisher: HTML 5, Static HTML Contact Forms,…

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Happy 6th Reclaim

Lauren reminded us this morning that today is officially the day Reclaim got started back in 2013. And with some quick math that makes us 6 years old. That is pretty damn exciting, as my new favorite GIF on the … Continue reading

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A Trip to Wake Forest

Right after the Domains19 Conference, Jim and I had the pleasure of visiting Wake Forest University for a two-day workshop around administering their new Domain of One’s Own instance, Wake Sites. I always appreciate this one-on-one time we can have we schools when afforded the opportunity, and our time at WFU was nothing but productive and rewarding. On the first morning, we met up with Carrie Johnston, Digital Humanities Research…

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