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Look Mom, No Support!

You may have to click on the above image for the full effect, but I just wanted to take a moment to recognize that I’m officially off the 8 AM to 10 PM (Eastern US Time) support schedule. I still … Continue reading

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Activating Installatron Apps on a per User/Group Basis

I’ve seen a little confusion surrounding the ability to enable/disable applications on a per user/group basis within a Domain of One’s Own environment, so I thought I’d follow up with a little tutorial: We should already know that it’s possible to set different user groups for cPanel accounts via Hosting Packages, and then customize the cPanel features that are accessible to each user group (i.e. Hosting Package) via Feature Manager….

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Community Highlight – coventry.domains

I can’t believe that my last blog post was roughly a month ago! There’s so much that I need to share in this little space and the work at Reclaim is far from slowing down any time soon. But what better way to jump back into blogging than to start a new series of posts showcasing work done in the Reclaim Community? This sort of thing is long overdue, frankly,…

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Email Notification Template for Zendesk Support Tickets

Last week I had a bit of free time and started looking for a way to add the Reclaim Hosting brand to the support ticket notifications that are sent out to users when they put in a request. If you have no idea what I’m talking about, here’s what the support notification used to look like when a user put in a ticket to support@reclaimhosting.com: Before: In short, my goals…

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Removing Email Section from cPanel

It is a common request for institutions to want to remove the Email section from cPanel for end users of Domain of One’s Own or even Managed Hosting setups. To remove Email globally across all accounts, you’ll need to log into WHM and navigate to Feature Manager: Click on the main cPanel package that end users receive. In the above case, the package is called default. If there are multiple packages listed…

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