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More PHP Updates

Traditionally Reclaim Hosting (like many hosts I’m sure) has trailed a bit behind on pushing bleeding edge versions of PHP for our clients. Maybe that’s a symptom of how much of the web still has a ways to go in terms of compatibility, but we want to start pushing things

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Q&A with Reclaim Hosting CoFounders

In the spirit of entering a hiring phase at Reclaim Hosting, I’ve been working closely with Judith to make sure our internal onboarding documentation is up to date. To help introduce the Reclaim CoFounders to new employees, especially our remote workers, we thought it would be fun to create a video in which I would interview Tim and Jim about the company history, their current roles, and where they think…

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Onboarding for DoOO

One of my responsibilities as Account Manager for Reclaim Hosting is to constantly be questioning how we can make the overall customer experience better for our Managed Hosting and DoOO schools. My natural thought process here has been to break the ‘customer experience’ down into phases, and then evaluate those phases. More or less, here’s the general experience: 1. initial contact, 2. interest follow up, 3. contract commitment, 4. setup…

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Pi Video Looper at OER19

Another thing worth mentioning about Reclaim’s sojourn to OER19 was our trial run of the Pi Video Looper setup that we’ll be rolling out for Ryan Seslow‘s artwork at Domains19. Luckily Meredith got a primer from Tim before making the … Continue reading

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