So today was a first for me in my support role. I started my shift bright and early this morning and everything was moving slow. Tim and Lauren went off to a meeting and Jim is traveling this week for a conference, so I was by handling support on my own for a short period of time, but this was a normal thing. I felt confident that I could handle each support request that came through and if I didn’t Tim and Lauren would be back by lunchtime and I could ask my questions then. I was completely unprepared for what would commence in the next hour.
A lot of schools are still getting up and running with their semester and that means a ton of sign-ups on our Shared Hosting at Reclaim. This September we had 721 new sign-ups on Shared Hosting. So we knew that things could get a little hairy on days where classes were signing up, like today.