RH Youtube

After filming bits and pieces of Workshop of One’s Own, plus Reclaim Hosting’s upcoming marketing campaign, Reclaim Video, it has only seemed natural to revamp Reclaim’s Youtube Channel as well. You may remember seeing episodes from Tim’s Reclaim your Domain video series— it’s my hope that we’ll be bringing these back & adding to them over the next few months. I’d love a larger video presence in our community support documentation and DoOO admin documentation, so continuing this video series seems like the perfect place to start.

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Current Playlists:

+ Reclaim Your Domain: An introductory video series that walks you through all the steps of getting an account on Reclaim Hosting and immersing yourself in the tools available to build out your domain on the web.

+ Support Guides: An archive of support guides that will be embedded within our documentation.

+ Getting Started with WordPress: WordPress-specific support guides.

+ Workshop of One’s Own: Recorded talks from the Workshop of One’s Own event. We’re hoping these will look a little more advanced after our Spring ’18 workshop. 🙂

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What people are saying

Wanted to take a quick minute to officially welcome Meredith Fierro to the Reclaim Hosting team via the blogosphere! Yesterday was her first day as Reclaim’s fourth full-time employee, and it’s already been wonderful having her online and around the office for the extended hours.

It’s also no coincidence that Reclaim’s support has been top notch recently! Our customer support satisfaction rating has been gliding at a steady 100% for the last few weeks, and there’s no doubt that Meredith’s participation has helped with that.

After folks submit a ticket, receive help, and then resolve the ticket, they’re sent a feedback form on the level of service they received. Here are some recent responses:

Best customer support I have ever received and I have been working in the technical field for over 20 years! The team responded within 5 minutes of my initial inquiry and my issue was resolved within an hour.

You guys are the best. I’m not the most tech-savvy guy, but you patiently translate my concerns into quick action. And somehow never charge me for it. Who does that anymore?

I was very impressed by the speed of reply to my initial email and the way I was kept informed all the way through the process. Everything was dealt with speedily and efficiently. Thank you.

Not only do you always address my problems quickly, but I always learn something in the process – a wonderful bonus to working with Reclaim!

And my personal favorite:

I’ve said it before and I’ll say it again: I feel incredibly lucky to be apart of a team that is so authentic and helpful.

Reclaim Your Domain Web Series

A few weeks ago I decided to start putting together some targeted screencasts from the standpoint of building a website from scratch using Reclaim Hosting. It’s one thing to have lots of written documentation (and we’ve got that in spades at http://docs.reclaimhosting.com/) but another to sit back and watch someone work through all the various aspects of building out a web presence. What I love most is that even I learn a thing or two in the process!

Below is a quick recap of the first 4 episodes that are already out. Each on is attached to an ongoing playlist and you can subscribe to our YouTube channel to see them when they come out as there will definitely be more!

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