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Reclaim Projects

Gosh, the last few weeks have been quite a whirlwind! I’ve got a few blog posts in the queue that I’m hoping to crank out over the next few days, time willing. Reclaim Hosting is juggling a handful of projects at the moment, and my position as Operations Manager as never felt more relevant. I’m incredibly thankful for the Reclaim Team- especially Meredith (and now Chris!)- for being so stellar on support. Their willingness to take on tickets as allowed me to be able to step back from the support roll slightly to focus more intently on managing the projects below.

Workshop of One’s Own

A large chunk of my time over the last months/weeks have been devoted to our second Workshop of One’s Own. This two-day event built for Domain of One’s Own administrators blends conceptual, technical training with strategies for promotion and community outreach. We’re even bringing in the great Alan Levine to work with participants on SPLOTs. The new outline has proven to be quite popular- we’ve more than doubled our attendee numbers from November! Our Workshop last fall had 6 participants, while 14 people will be joining us in Fredericksburg next week. Check out the list of schools below:

It’s going to be a great line up! I’m very much looking forward to meeting and/or reacquainting with these administrators & technologists in person. For anyone following along, feel free to check out our event itinerary here.

Reclaim Video

I gave an overview of Reclaim Video here, but we’ve come quite a long way since that post was published. Jim has done a great job of documenting our progress thus far, but I thought I’d jump into the conversation as well.  Where to begin! Over the last month and a half, we’ve stripped down the once-office space to the basics, created the logo and have painted the walls black and gray with RGB stripes along the ceiling border. During these renovations, I’ve made it my goal to get us prepared as possible to fill the space as soon as it’s ready. We’ve ordered a storefront sign, carpet, t-shirts & stickers, blank VHS tapes & their assorted labels, hard plastic VHS cases, movie posters, and have begun to build out shelves. The other day, Tim & I even drove to Winchester to pick up a display case & front desk that I found on Craigslist.

I know that I was dragging my feet at the thought of building a physical space for 80’s VHS, but I’ll be the first to admit: it has been a blast to create. I wasn’t even a mere thought in the 80’s, so I don’t personally connect with the ‘art exhibit’ factor that the space will bring (as fascinating as it will be). My personal motivation lies with the idea that we’re building a space dedicated to technology that is not new. VHS is not new. This rings true for Reclaim Hosting’s products as well. When I’ve spoken in person or on video chats with educational institutions, this theme is always brought to the surface. What we’re selling– web hosting– is not new. It’s actually very rudimentary. We offer the space and the building blocks to create and explore. So for me, coming to this discovery over the last few weeks has been very rewarding.

I’m excited to continue designing out the space and adding key elements that will make it feel authentic. (Does anyone have a Commodore 64, by chance?) We’re also asking anyone and everyone to donate their VHS tapes to the cause. So if you’ve got ’em, send ’em!

OER ’18 Conference

While this hasn’t taken precedence as much here recently, the Open Education Research conference is this coming April 18 – 19th. After Workshop of One’s Own has passed, we’ll be switching gears to prepare for our talks for the event. Between Tim, Jim, Meredith, and myself, the Reclaim Team has three conference sessions:

// Presentation – Ghost in a Shell: Moving Beyond LAMP Hosting for Open Source Applications: Read abstract here
// Presentation – Strategies for Supporting Your Community in the Open: Read abstract here
// Workshop – Digital Literacy: Reclaiming Your Space: Read abstract here

In addition to speaking, we’ll also be sponsoring the conference as Reclaim Video. (Reclaim Hosting who?) You can read our sponsorship add here.

RH Website Additions

I’ve also had the opportunity to make minor updates to the main website for Reclaim Hosting. Creating the WordPress Multisite Pricing Calculator was definitely a big one. I cleaned up our footer menu a bit, as well as updated this list. (Fun fact: that community list is my favorite page on the website.)

The Blog feed needed a little work as well. We were having to manually import featured images, which is way too much overhead and kind of defeated the purpose of a feed. So I changed the structure on the back end, tweaked a few theme settings, and voilà:

^We have images! I’d still like for the entries to show excerpts rather than the post, but that will come. Remember, this is a progress post, people!

Lastly, I’ve created a hidden section called Institutional Documents. It’s nothing fancy at the moment, but it’s becoming a great resource for schools looking to work with Reclaim and maybe need to get a jumpstart on the paperwork. I’ve created a digital version of all contracts and questionnaires that we use, and give folks the option create a downloadable .PDF version at the bottom of each page. We’ll still obviously attach hard copy versions to our conversations, but in the spirit of keeping Reclaim open and accessible, I thought this was needed.


Painting the office & Reclaim Video

This past weekend, the team came together to get some painting done in CoWork and Reclaim Video. (What is CoWork? // What is Reclaim Video?) We made a lot of progress, so I thought I’d share that through photos here!

^Color for two of the walls in Reclaim Video. This shade is inspired from VHS covers that we’ve found similar to this one.

^And the painting begins!!


^We also decided to give the bathrooms in CoWork a quick facelift by painting one of the walls our signature CoWork Orange.

^This made a huge difference. Now all we need is some art in that great big space!

^We made a ton of progress in Reclaim Video as well. Gray on two sides, black on the other. Just wait until you see what we have planned for the top strips. ;) But I’ll give you a hint…



P.s. if you’d like to see the progress happening in real time, I invite you to follow along on instagram: @coworkfxbg & @reclaimvideo.
P.p.s. if you want to see how Reclaim Video originally looked, click here.


Reclaim Video Artwork

If you’re not already familiar with Reclaim Video, I suggest giving Jim’s post a read. But in short, we’ve decided to turn a storefront adjacent to our Reclaim office into a fully operational 80’s-style VHS store. We’ve already begun collecting tapes & VHS players, and have already broke ground on renovating the space: That’s all good and well, but why? Aside from making Jim’s fantasy a reality, we’re actually using Reclaim Video as Reclaim Hosting’s first *official* marketing campaign. I’ll save details about this for future posts, but will go ahead and note that we’re planning on using VHS tapes to get the word out about Domain of One’s Own. It’s gonna be fun. So in an effort to move towards this next chapter, we also felt that a natural next step for Reclaim would also be to update the artwork on our website; to “modernize” from a record label storefront to (you guessed it) an 80’s VHS storefront. Video killed the radio star, right? While the actual campaign, website, and VHS storefront will stay very true to the 80’s aesthetic, we wanted reclaimhosting.com to embody these changes while still bringing about familiarity for our existing customers. We reached out to Bryan Mathers, the awesome fellow who created our existing artwork, about our ideas. Our visual thinking session (i.e. 2 hours of us brainstorming while Bryan drew our thoughts) was insanely helpful. We were able to nail down our goals for the future & our plan for achieving them, all the while paying tribute to the individuals, organizations, and institutions who have helped us get to where we are today. We talked about building capacity, both internally and externally, but making sure this is done the right way. To stay familiar as we grow. Using the storefront metaphor: even though the “start-up” mentality seems fleeting, Reclaim will always and forever embody the idea of a local store that anyone can walk into, ask questions, speak to a knowledgeable human being, and receive quick support. As we grow, we will grow out, not up. Reclaim will never be a large, 20-story corporate building that offloads support to a third-party company across the globe. Reclaim will, instead, have several small mom & pop shops that will provide you with the same service as that original record label store. Enter new artwork:


^You can see the similarities, right? Same font, color scheme, and even the same record squiggles. It looks like the record logo has been cut in half to make way for the VHS tape, and I love that.

Logo with Tagline

^Same feel but adds a tagline & switches out the colors.

Website Header

^LOVE this piece. We’ve still got our record albums, but this time instead of those having the application names, they now have some of our shared hosting server names, which just so happen to also be band names. We’ve also made room on the shelf for some VHS tapes, or popular tools in cPanel. Intermixed with those are a few DIY tapes, which I’m all about. Want to build your site on WordPress or Omeka? Or perhaps use your own HTML? Maybe watch a Zombies movie instead?

Up Close

^Here’s an up-close version so you can see titles a bit better. (Just now realizing that MediaWiki is one word, so we’ll get that fixed. :)) Which got us thinking…what if every domain was a VHS tape?

Blank Tape

^Tim had the brilliant idea to use this as part of our new splash page when someone signs up for a domain. Their newly registered domain could automatically generate on the tape when they refresh their page.

Interactive Video Tape Versions

To say the least, I’m thrilled with the work that Bryan has done so far. And I’m pumped for what’s to come! If you’ve got ’em, I would love to hear your thoughts on growth, metaphors, or art in the comment section below. And stay tuned for more artwork. :)

RH Youtube

After filming bits and pieces of Workshop of One’s Own, plus Reclaim Hosting’s upcoming marketing campaign, Reclaim Video, it has only seemed natural to revamp Reclaim’s Youtube Channel as well. You may remember seeing episodes from Tim’s Reclaim your Domain video series— it’s my hope that we’ll be bringing these back & adding to them over the next few months. I’d love a larger video presence in our community support documentation and DoOO admin documentation, so continuing this video series seems like the perfect place to start.

View GIF

Current Playlists:

+ Reclaim Your Domain: An introductory video series that walks you through all the steps of getting an account on Reclaim Hosting and immersing yourself in the tools available to build out your domain on the web.

+ Support Guides: An archive of support guides that will be embedded within our documentation.

+ Getting Started with WordPress: WordPress-specific support guides.

+ Workshop of One’s Own: Recorded talks from the Workshop of One’s Own event. We’re hoping these will look a little more advanced after our Spring ’18 workshop. 🙂

Read more

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Workshop Clip: Supporting DoOO

Clip from my session, Supporting Domain of One’s Own, during day one of Reclaim’s Administrator Workshop. During the 45-min talk, we cover strategies for approaching support tickets, user FAQ’s, and common errors.

Now I realize you can’t really see the screen in this video– oops. Hoping we’ll be able to fix that for next time! Still wanted to share this clip as I think it does provide useful information & discussion for DoOO admins.

Documentation guides written for this portion of the workshop are linked below:

Supporting DoOO Full Category
• Fix for Changing Site URL in WP Dashboard
Approaching a Support Ticket
Unblocking/Blocking an IP in CSF
Common Troubleshooting Fixes
HTTP 500 Errors
Understanding .htaccess
Fixing Permissions

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It Came from the Domains Stacks!

Bryan Mathers is experimenting with animating his art—which is lucky for us—and he has taken the “Domains Death Star Eye in the Sky” poster he created for Domains 17 and gave it life:

But he even got crazier than that in the following video gem (be sure to make it full screen before viewing!):

How cool is that? Embedding that animated brilliance into a stack of records to help define and promote the insanity that will be Domains 17.  Are you ready? Are you animated? Are you registered? No? Let’s take care of that now.

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Domains 2017 will be Intergalactic

One of the joys of being on the East Coast of the U.S. right now is waking up to gems like the above video from Bryan Mathers. I already blogged about Bryan’s poster for the Domains 2017 conference, so seeing this 15 second spot Bryan created was heavenly. Between the Beastie Boys “Intergalactic” background music, the roving, pulsating bubble and the rising mechanical hand (reminiscent of the monster on the Queen’s News of the World album cover) I was in heaven. I’ve been criticized for my focus on marketing and promotion, but it’s hard to argue with when it looks this good! Domains 2017 is going to be intergalactic, indeed.