You may have to click on the above image for the full effect, but I just wanted to take a moment to recognize that I’m officially off the 8 AM to 10 PM (Eastern US Time) support schedule. I still cover 6-7 hours of support from 1 AM to 8 AM, when things are much slower, but being freed up after that is pretty huge. It’s been over 6 years in the making, but the prospect of liberating myself from a 12-14 hour work day sometime soon is the stuff dreams are made of. I’ll talk more about where Reclaim is going and what got us here, but on this Monday I am just going to enjoy a bit of the afternoon sans support tickets.
