Frequently Asked Questions

Security Patches, Updates, Downtime

Reclaim Hosting. We will ensure that your hardware and software is regularly updated and patched to guarantee consistent performance.

Upstream software providers (cPanel, WordPress, etc) have their own schedules with a rolling update pattern that does not follow a set schedule. On client request we can disable automatic updates and instead set a customer-defined window for patching. Except in rare occurrences, security patches and updates to the server do not require any downtime and it is not advised to disable these updates unless you plan to regularly manage this internally.

Reclaim Hosting follows Installatron’s timeline for application-level updates. Application-level updates are managed by the end-user. Configuration settings allow for updates to be pushed out automatically or manually after personal testing has been completed.

Backups & Restoration

Reclaim Hosting utilizes the JetBackup platform for full block-level backups of all files and databases on the server captured regularly and stored on a secure offsite server. These can be restored by Reclaim Hosting support staff at the request of the end user, or by the end user within cPanel.

Due to performance reasons we do not enable disk encryption at the server or backup level. cPanel does not support web hosting through an encrypted disk so it is not an option. For backups we do have the option and the customer can choose whether to enable it at the risk that with encrypted backups if there if the master key is lost we will not have access to the backups (for example in a disaster recovery scenario). You can read more about this at here.

Data Center / Environment

Reclaim Hosting servers are dispersed amongst many datacenters with our cloud-hosted provider, Digital Ocean. If you need your data hosted in a specific location, please let us know.

Staging/testing environments are priced based on the scale of the project, and are added quote upon request.

Misc.

We use a dedicated Ansible server with private/public keypairs for server configuration management in combination with a custom scripts for provisioning. SSH key rotation is part of our information security policy.

Malware, intrusion detection, and prevention are all features of Bitninja, the firewall software we use. You can read more about these features at https://bitninja.io/features

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