faq

Do you offer specific WordPress themes or software?

Reclaim Hosting runs an industry-standard control panel called cPanel which allows you to install and use a variety of web applications (including WordPress). You are not limited to a certain set of software, plugins, and themes, rather you have full control to install what you wish on your domain.

What if I already have a site?

During the signup process, you can choose to transfer your domain to Reclaim Hosting and migrate your data. We’ll even help you do it! Just put in a migration request after signup to get started.

Did your pricing change for shared hosting?

Yes! As of January 1, 2017, we are including ID Protect for all new domains, whether registered individually or as part of a hosting account. As a result, there will be a small pricing increase for the Student/Individual Hosting Plan, Faculty/Professional Hosting plan, and any Add-On Domains.  You can read our thoughts behind the change here.

What payment methods do you support?

We accept all major credit cards including Visa, MasterCard, American Express, Discover, JCB and Diner’s Club. We also accept PayPal.

How do you protect my privacy?

As of January 1, 2017, ID Protect will be automatically included for all new domains. Other than that the user controls how much of their information they want to make public via their website. You can read more about our privacy policy here.

What about FERPA?

The student is controlling how much information is out there. Similar to a public blogging platform being run by a university, FERPA only requires that student records (and what constitutes a “record” is debatable) not be public unless a student gives permission. In this case if the student wanted to sign up and lock down their hosting they can certainly do that, no one is requiring them to make their information public. This also comes back to our strict privacy policy (see previous question)

Can we integrate this with our campus Single Sign-On system?

Absolutely! We offer institutional packages that support Single Sign-On via Shibboleth, CAS, and Active Directory/LDAP. We also offer custom development for alternative authentication platforms.

Do I have to be a student to use this?

Nope. While Reclaim Hosting always has and always will be education-focused, if you’re new to domains, web hosting, and want to explore what it means to get a domain of your own and learn how to use it this is the perfect space for you to get started, in a community that supports you.

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