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FAQ for Individuals

Most frequent questions and answers
for Shared Hosting

Rock on! You can sign for an account with us here. 

Besides the obvious price differences, the only real difference is the amount of storage space you’ll be allotted. So don’t necessarily feel like you have to get a Faculty/Professional plan just because you’re a Faculty member! If you’re unsure on what plan is best for your needs let us give you a recommendation.

We offer a wide range of applications like WordPress, Omeka Classic and, Drupal through Installatron. We offer some custom applications like Mukurtu, Scalar, and Omeka S. You can find the full list of applications that Reclaim Hosting offers here.

Reclaim Hosting always has and always will be education-focused, and we’ve priced plans in a way to make it affordable for students and faculty. While we will never specifically prohibit external entities from using our service, please understand that support for businesses and non-edu purposes will be limited. To that end we also provide hosting services at rockawayhosting.com for anyone looking for hosting so please check us out there if you’re not affiliated with a school!

Since Reclaim Hosting works primarily with educational institutions, we do not give discounts. We try to keep our plans as low cost as possible to allow our users to purchase domains and web hosting that they own and control.

We accept all major credit cards including Visa, MasterCard, American Express, Discover, JCB and Diner’s Club. We also accept PayPal.

Reclaim Hosting runs an industry-standard control panel called cPanel which allows you to install and use a variety of web applications (including WordPress). You are not limited to a certain set of software, plugins, and themes, rather you have full control to install what you wish on your domain. You can find out more about the what Reclaim Hosting offers here.

No worries, we can help! During the signup process, you can choose to transfer your domain to Reclaim Hosting and migrate your data. We’ll even help you do it! Just put in a migration request after signup to get started.

Reclaim hosting offers ID Protection on all domains purchased through Reclaim Hosting. Other than that the user controls how much of their information they want to make public via their website. You can read more about our privacy policy here.

FAQ for Institutions

Most frequent questions and answers
for Domain of One's Own

Our pilot Domain of One’s Own program can accommodate up to 500 accounts. At the point that you hit 500 accounts and need to scale up, we will expand your infrastructure to accommodate for another 500 accounts.

Yes! If you’re interested in checking out the DoOO space before committing to a pilot, you’re welcome to sign up for an account at our demo school, State University. We’ve also created an extensive repository of documentation articles for DoOO admins here.

Glad you asked! We have a large repository of example documentation articles made specifically for your community. It’s already written for you, so the leg work is done! In addition, we have a growing hub of tutorials for our DoOO administrators, along with a two-day workshop that we host every couple of months. And of course, we’re always around the corner at support@reclaimhosting.com.

The student is controlling how much information is out there. Similar to a public blogging platform being run by a university, FERPA only requires that student records (and what constitutes a “record” is debatable) not be public unless a student gives permission. In this case if the student wanted to sign up and lock down their hosting they can certainly do that, no one is requiring them to make their information public. This also comes back to our strict privacy policy.

Absolutely! We offer institutional packages that support Single Sign-On via Shibboleth, CAS, and Active Directory/LDAP. We also offer custom development for alternative authentication platforms.

Reclaim Hosting always has and always will be education-focused, and we’ve priced plans in a way to make it affordable for students and faculty. While we will never specifically prohibit external entities from using our service, please understand that support for businesses and non-edu purposes will be limited. To that end we also provide hosting services at rockawayhosting.com for anyone so please check us out there if you’re not affiliated with a school!

Not a problem! We can help get these migrated into your Domain of One’s Own instance if you’d like. Depending on the number of sites, this may require an extra service charge. We will definitely discuss this with you beforehand to make sure everyone’s on the same page.

Disaster recovery starts with a robust backup and restoration service. Reclaim Hosting utilizes the R1Soft platform for full block-level backups of all files and databases on the server captured nightly and stored for 30 days on a secure offsite server.

Reclaim Hosting doesn’t require a minimum number of accounts in order to launch Domain of One’s Own. That said, if the DoOO package is on a larger scale than you were hoping for, you’re welcome to purchase shared hosting plans in bulk & then give out a promo code that we can provide you with at your leisure. This option is typically what a department will choose as a step before Domain of One’s Own.

You can choose to have the institution pay that cost and provide them to your students for free. Alternatively, you can leave out full-on registrations entirely and only use subdomains like student.stateu.org. 

Usually, schools will offer the free subdomain option by default and then allow their students to pay out of pocket for top level domains as they prefer.

Reclaim Hosting charges on an annual basis only. We’ll send you an invoice 60 days prior to your annual due date. We accept payments in the form of all major credit/debit cards, checks, and direct bank transfers.

© 2018 Reclaim Hosting L.L.C.

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