We often get asked “What do you offer in terms of support?” which is a fair question because not only are we a small startup, but web hosting can often be a complicated endeavor- when you start putting your stuff online, you’re bound to have questions. We could speak at length about how we think we’re doing, but we’d rather let our customers speak for us. Once a user’s support ticket has been resolved, they’re asked to quickly let us know whether or not they’re satisfied, or optionally they can leave a comment. Read what folks are saying below.
“Reclaim Hosting has an awesomely passionate team at its helm and the solutions that Jim and Tim have made available to students, organizations, and individuals are both practical and powerful. With Domain of One’s Own, ds106, and Reclaim Hosting, Jim and Tim have taken the steps to engineering empowerment for the ed tech community in stride.” – Read More from the HostingAdvice.com Team
You folks are always the best. Honestly, the best support and guidance of anyone I’ve worked with.
As usual lightning fast response from a friendly human.
So fast and helpful!
Outstanding timely service!
Tim Owens was amazingly helpful during my domain transfer process and even afterwards. I feel like he went above and beyond to help me and it is greatly appreciated.
After coming from GoDaddy, these constant emails that weren’t giving me generic computer responses, but actually trying to figure out and fix the problem was just what I needed to restore my faith in humanity THANK YOU
I would rate this, “Beyond satisfied.” Tim got back to me very (very) quickly (repeatedly), clearly understood the problem I was trying to convey, responded with clear instructions, and followed up in a personal, professional, and friendly manner. Honestly, I’ve never had a better support experience. Thanks!
Tim has been fantastic — responding fast at all hours of the day and sticking with me until problems have been resolved.
Really fast, friendly resolution to my problem.
The support was practically instant! Thank you SO much.
Tim provided an excellent response with clear information.
Amazed at the prompt response. Thanks again.